We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look ok, thank you :)
Fast delivery and good product I recommend
I have not had such fast delivery yet. The parcel came in 20 days. I take a vest for the third time. From the first grew, the second owner accidentally broke, accepting a rag. The waistcoat is very good. And for fast delivery thank you! For autumn equipped
Excelente producto, llegó en perfectas condiciones!
Product came quickly, I recommend the store
Excellent quality, I bought a 5 xl and it was just a little bit big for my dog, which is a little chubby beagle.
Buenos producotos y rapido envío
Good product, fast delivery, fits a Westie 9,5 kg
Quality is just delight
Our beagle has come ten months, but we're still growing. We order bigger size, the clothes very liked, I recommend.
Quality worthy. It was just over a month before Minsk.
The order is very satisfied! Quality like a good one, it will be warm. A little free, but will not hamper the movement. Fastened with a zipper on the back, which is very convenient, so as not to get dirty hands on dirty paws and belly after a walk. Also on the back there are things to hook the carbine, but we will not use them. We will walk in the collar, because my horse pulls hard, the costume will not stand)) in addition, the delivery is lightning-fast, the order came for 3 weeks. Seller recommend unequivocally! By the way, the store helped determine the size. We are delighted!)))